TERMS AND CONDITIONS OF SALE

1. PHIC may, in its sole discretion, amend any of these terms and conditions at any time and without notice to the customer. Any changes to these terms and conditions shall remain binding on the customer.

 

Prices

 

2. All prices are quoted in South African Rands. Furthermore, all prices quoted are subject to fluctuations in the Exchange Rate and price changes imposed by suppliers on PHIC. Therefore, these may result in changes to the quoted prices.

 

Delivery/Collection of Orders

 

3. Delivery of orders is only available to customers who are located within a 25 (twenty-five) kilometre radius from PHIC’s Head Office situated at 5 17^th Street, Orange Grove, Johannesburg. Should the customer be located within the radius, additional delivery charges will apply (subject to stock location, delivery location and delivery time frame), unless the customer’s order exceeds R1,000.00 (one thousand rand) in which event delivery will be made free of charge.

 

4. At checkout, the customer will be required to select either ‘delivery’ or ‘collection’ from one of PHIC’s stores. Once the customer has thereafter received confirmation of the order, the customer must ensure that the details contained therein correlate with the information that was selected at checkout, specifically pertaining to delivery/collection. Should there be any discrepancy in the order confirmation form, the customer must immediately notify PHIC in order to rectify same. Should the customer fail to check and/or notify PHIC of any such discrepancy, the customer agrees that PHIC will not be held liable for any such discrepancies.

 

5. PHIC will, at its sole discretion, commence with production on the quoted products based on the above acceptance and given the inherent production time constraints. Any cancellation and/or amendment of the accepted offer thereafter will be accepted at PHIC’s sole discretion and may result in damages and/or costs chargeable to and payable by the customer. Where the customer elects to cancel its order, PHIC shall be entitled, at its sole discretion, to charge the customer a 2% (two per cent) cancellation charge which will be immediately payable by the customer.

 

6. Delivery or collection of the products will only take place on receipt of full payment and/or otherwise agreed upon deposit payment. Ownership of all products supplied remain vested in PHIC until such time as payment in full has been received and cleared in PHIC’s bank account.

 

7. Delivery or collection of the products shall only be available on the date selected on the Website at checkout. It is the customer’s responsibility to ensure that the products are collected on the collection date and at the specified collection time. Should the customer fail to collect the products timeously, the customer shall not be entitled to hold PHIC liable for any damages and/or loss resulting from such delay in collection, specifically pertaining to dry ice if ordered by the customer.

 

Allergies

 

8. All products are manufactured in a factory that contains dairy, soy, egg, gluten, nuts and/or traces thereof. PHIC cannot guarantee that products do not contain any dairy, soy, egg, gluten, nuts and/or traces thereof.

 

Risk in the Products

 

9. All risk in and to the products shall pass to the customer upon delivery or collection thereof. Under no circumstances shall PHIC (including its respective directors, employees, agents or representatives) be liable for any loss, costs, expenses, damages or other claims of any nature (including consequential loss), arising directly or indirectly out of or in connection with the products and/or consumption thereof once the products have been delivered or collected.

 

 

Exchanges and Refunds

 

10. The following exchange policy applies to PHIC products only:

 

• Products may only be exchanged in the following circumstances:

 

• Should the products be damaged during transport and while the products are still within the possession of PHIC (prior to delivery to the customer);

 

• In the event that the customer wishes to make any amendment(s) to an order already placed. This provision only applies to products ordered through the Website. In this regard, the customer must notify Head Office at least 4 (four) working days prior to the delivery/collection date. This exchange will however, be subject to product availability; and

 

• In the event that the pre-ordered flavour and/or standard décor is incorrect. In this regard, the products shall only be exchanged if it was ordered via the Website or an in-store order form.

 

• PHIC products will not be exchanged if:

 

• The products melted after being delivered to, or collected by, the customer;

 

• The products have been tampered with and/or consumed in any manner by the customer;

 

• The customer failed to correctly store the products after delivery or collection;

 

• Should the customer fail to collect the products timeously as agreed; and

 

• There is a slight variation in size, colour and/or look of standard décor as such slight variations can be due to natural product variations.

 

11. Refunds are subject to PHIC’s sole discretion and will be dealt with on a case by case basis. However, refunds will not be available in the following circumstances:

 

• Where the products have been partially consumed;

 

• Where there is a slight variation in size, colour and/or look of standard décor as such slight variations can be due to natural product variations;

 

• Should the products melt after delivery or collection;

 

• Where the products are damaged after delivery or collection; and

 

• Where the customer ordered a product on the Website and requested that the order be ready earlier than the next available date on the Website.

 

12. The customer acknowledges and accepts that it is their sole responsibility to check the products upon delivery or collection to ensure that the products are not damaged in any way. If there is damage to the products, the customer shall immediately notify Head Office or the in-store Manager, as the case may be.